Refund Policy

1. Overview

This Refund Policy explains how Samara Inc. ("Samara," "we," "us," or "our") handles refunds for subscription fees paid for our Patient Experience Platform and Provider AI Copilot (collectively, the "Services"). This policy supplements our Terms of Service.

2. General Policy

All subscription fees are billed in advance and are non-refundable except as expressly described in this policy or as required by applicable law. Cancelling your subscription stops future billing but does not entitle you to a refund of fees already paid for the current billing period.

3. Billing Errors

If you believe you were charged in error, such as a duplicate charge, an incorrect amount, or a charge after cancellation, contact us within 30 days of the charge. We will investigate and, where an error is confirmed, issue a full or partial refund to your original payment method.

4. Cancellations

You may cancel your subscription at any time through your account settings or by contacting us. When you cancel:

• You retain access to the Services through the end of your current billing period
• You will not be charged for subsequent billing periods
• Fees already paid for the current period are non-refundable

5. Requesting a Refund

To request a refund, email support@samarawell.com with your account details and the reason for your request. We aim to respond to all refund requests within 5 business days. Approved refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your card issuer or bank.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date.