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Primary Care Profitability: Automating Chronic Care and Routine Scheduling with AI

Written by - Customer Success TeamLast Updated - February 7, 2026

Discover how family practices use AI Teams to manage high-volume patient panels, automate CCM scheduling, and drive 400bps margin expansion.

Key Insight

Primary Care practices operating on thin margins are using Samara’s AI Teams to achieve <strong>400bps margin expansion</strong>. By automating the scheduling of Chronic Care Management (CCM) and routine follow-ups, practices ensure 100% panel engagement without increasing administrative headcount.

The EBITDA Engine for Family Practice

Primary care is a volume game. Administrative friction—missed calls, scheduling errors, and manual outreach—erodes the bottom line. Samara’s AI Office Manager, Sam, acts as the 'brain' of the practice, ensuring that the EHR is always the Single Source of Truth. Shika (AI Scheduler) manages the complex task of balancing acute visits with routine chronic care, optimizing the provider's day for maximum throughput.

How Vini and Mara Drive Patient Engagement

Vini (AI Receptionist) handles the high volume of incoming calls, answering questions about insurance and appointment availability 24/7. Mara (AI Digital Marketing Manager) provides Executive Reporting on patient satisfaction and AI ranking, giving the practice owner total visibility into the business's health.

Measurable Business Impact

  • 30% Increase in CCM Enrollment: AI-driven outreach identifies eligible patients and schedules their monthly check-ins automatically.
  • 98% Reduction in Scheduling Errors: Bi-directional EHR sync ensures that every appointment is booked correctly, every time.
  • 100% Staffing Stability: Eliminate the cycle of hiring and training front-desk staff. The AI Team is always on, always trained, and always performing.

Conclusion

Primary care profitability is a game of volume and efficiency. Samara AIP GO gives you the autonomous labor needed to win that game. By shifting to a Labor as a Service (LaaS) model, you transform your practice into a high-efficiency EBITDA engine.

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